What ioKush does

Essential POS functionality for cannabis retail operations

• Complete sales transaction processing
• Multi-terminal support with device registration
• Real-time inventory checking during sales
• Shopping cart calculation with taxes and discounts
• Receipt printing and in-app PDF receipt preview
• Returns and refunds processing with reason codes
• Refund amount calculation engine
• Transaction adjustments and voids
• Universal barcode scanning
• Multiple payment method support
• Paybotic debit card integration (point-of-banking)
• On-reader customer tipping during debit payments
• Automatic cashback rollup with till-paid difference
• Processor fee transparency on receipts
• Per-terminal Paybotic device serial management
• Gift card and store credit tender support
• Till management with opening/closing procedures
• Cash reconciliation and discrepancy tracking
• Manual till adjustments and overrides
• Transaction audit trail and logging
• Unified global search across POS
• Sales finalise in the background with live status on the register
• Dispensation forms and order types
• Compliance status per transaction
• Compliance comparison (regulatory vs system)
• POS dashboard with key metrics
• Sales transaction configuration per facility
• Sales transaction label generation
• Card payment status on the register while the customer pays on the Paybotic terminal
• Paybotic payment cancellation
• Receipt printer options per terminal
• Live product availability on the register grid
• Multi-inventory allocation per cart line item
• Compliance retry for failed state submissions
• Generic card / debit tender — record any external card reader's payment with its reference on the receipt
• On-the-fly custom discounts (cart or line, amount or percent) with a required reason and a server-verified manager PIN above the cashier's limit
• Manager price override at the register (down only, single-use PIN approval bound to the product and price, full line-item audit)
• Tax-inclusive ("out-the-door") pricing per store — shelf price is what the customer pays, tax backed out and reported correctly
• Weight / quantity price tables ("$10/g, $30 for 3.5 g", "3 for $30") — shared master tables or per-product tables, mix-and-match pooling across a product's weights, medical and per-store rows
• Medical vs adult-use pricing rows per product with the medical price shown on the grid during a medical sale
• Park / hold a sale and resume it on any register (auto-expiry, repriced and re-reserved on resume)
• Manual "No Sale" drawer open behind a PIN action
• Deli-style flower weighing with USB scales: live weight panel, software tare, weighed / tare / device audit on every line, per-store "scale required" rule with a manual-weight PIN
• Online orders worked at the register exactly as placed — quoted deals, promo codes, overrides and delivery fee carried in, cart locked and recalculated as the order Professional
• Curbside arrivals ("I'm here" with the vehicle) and scheduled-slot orders on the pending-orders panel; in-store kiosk orders badged Professional
• "Customers also bought" and "Their usuals" suggestion strip on the cart, from the store's own sales
• Member-price chips on the product grid for the attached customer's tier at this store
• First-time register setup on login: pick the store and enter a registration code
• A register retry, double-tap or replayed request never creates a second sale
• A declined, cancelled or timed-out card never leaves a half-written sale; a charge with no matching sale alerts a manager to reverse it
• Per-store compliance mode: real time (the state approves before the sale completes) or asynchronous (checkout never waits on the state); the card charge follows the store's mode
• Scale-required stores: a typed weight on a register that has a scale needs a manager's manual-weight approval

Full point-of-sale operation with no internet connection, powered by the same engine as the cloud

• Complete offline checkout: cart calculation, taxes, discounts, and totals
• Offline purchase limit and dispensing rule enforcement
• Offline patient lookup and caregiver sale validation
• Offline receipt generation and label printing
• One engine: the same pricing and compliance rules run in the cloud and on the register
• Full local copy of the store's data that updates itself (no app release needed)
• LAN peer mesh: terminals coordinate directly over the store network during outages
• Automatic leader election — one terminal owns inventory reservations so registers never oversell
• Encrypted, authenticated traffic between terminals on the store network
• Transactions queue locally and upload automatically on reconnect
• Local and cloud data checked against each other and reconciled automatically
• Live sync with catch-up for terminals that were asleep or offline
• Self-updating offline engine delivered from the cloud on login
• Offline sales earn loyalty points and count toward tiers; the member's store-specific tier prices the cart offline
• Offline price tables and medical pricing — the same tables the cloud charges
• Happy-hour and buy-X-get-Y liveness decided by the engine itself, so an offline register never applies an expired or deactivated deal
• Android / SUNMI terminals run the offline engine built in — nothing extra to install
• Offline sales survive a real outage: every queued sale is retried until the cloud accepts it, stock received during the outage is kept, and each sale lands on the right till or is flagged for review
• Register switches to offline mode by itself when the cloud is unreachable or failing while the store's internet is up — no toggle to flip
• Sales made offline are reported to the state when they upload, with the same outcomes as an online sale; each register knows which state system its store reports to
• Uploaded offline sales are checked against the patient's state allowance like any other sale

Advanced cash drawer and till operations

• Till opening and closing procedures
• Cash reconciliation
• Till session management
• Manual till transactions
• Till discrepancy tracking
• Till activity logging
• Till activity type configuration
• Till configuration per facility
• Till configuration: create, edit, delete
• Till override capability
• Till history and reporting
• Till reason codes
• Web till sessions and cash history across stores: open / closed filter, over / short tiles, drop-day drawer with movements and approvals, adjust with reason, reconcile, activity log
• Manual "No Sale" drawer open behind a PIN
• External card tenders and Paybotic cashback flow into reconciliation net of change
• One open till per register — a second open, or a desk reopen next to an open till, is refused
• Cash refunds and tenders always go to the register's own open till

Employee tip tracking and payout system

• Tip recording during transactions
• Employee tip summaries
• Tip history and tracking
• Employee-specific tip views
• Payout batch creation
• Payout batch listing
• Payout batch detail views
• Void tip capability
• Employee-specific tip reports
• Web tips review across stores with hours worked (from the time clock) and gross notes
• Payout batch drawer on the web; void a tip with a reason; activity log
• Tips post to Tips Payable and payouts to cash / payroll clearing in the accounting journal Enterprise

Punches at the register, timecards on the web, hours on the tip payouts

• Clock in / out and breaks from the register with the employee's own PIN (honours require-PIN-on-clock-in)
• One open shift per employee enforced; header chip with the current status, cached for a quick glance
• Web timecards: punches by store, corrections with a mandatory reason and full history, void
• Labour-hours report on the store's clock with weekly overtime Enterprise
• Hours on tip summaries and single-employee payout batches
• Drivers punch too; time-clock permissions per role

Per-facility receipt layout designer

• Per-facility receipt layout: paper width, font size, character width
• Barcode type selection (code128, QR, or none)
• Custom header and footer messages
• Section toggles: customer, cashier, tax breakdown, item discounts, gift card balance
• Live receipt preview and sample render
• Per-terminal receipt overrides
• Register applies the facility layout with its terminal overrides
• Tax-inclusive receipt layout ("Tax (included in prices)") when the store prices out the door
• External card tender reference, weighed-line weight / tare, and ad-hoc discount reasons printed where configured

Comprehensive printing and labeling solutions

• Receipt printing
• Receipt printer options per terminal
• Product label generation
• Compliance label generation
• Sales transaction label generation
• Multiple printer support
• Supported printer catalog
• Custom label template designer
• Label template: create, edit, delete
• Label template import/export
• Label template preview
• Default label template library
• Create template from default
• Preview default templates
• Available label components listing
• Label template image upload and management
• Label template image download
• Barcode label printing
• State-specific label formats
• Supported states listing
• Printer configuration management (Inventory app)
• Facility printer management (POS)
• Facility printer: create, edit, delete
• Printer type filtering
• Network printer support
• Mobile printing capability
• Facility-based printer assignments
• Default printer configuration
• Printer connection testing
• Terminal label printer config
• Current session label printer config
• ZPL (Zebra Programming Language) support
• Barcodes (Code 128, Code 39, QR) and images on labels
• Offline label generation and printing
• Die-cut labels print at the exact media size — no blank labels on thermal printers
• Die-cut labels on SUNMI label-capable handhelds (label mode) and desktop TSC / Zebra label printers
• Remote LAN label printing: send a label to another device's printer over wifi
• Receipt auto-cut preference for terminals with a cutter
• Labels printed as packages are received or repackaged on the handheld

Cross-platform native apps for POS and inventory with full hardware integration — Windows and macOS desktops, iOS, Android and SUNMI handheld / desktop terminals

• Native Windows and macOS POS applications (signed and notarised builds)
• Native Windows Inventory app
• iOS POS and Inventory apps
• Android POS and Inventory apps
• Receipt printer integration (direct USB and system printers -- any printer installed on the OS)
• Barcode scanner integration (wired USB)
• Cash till integration with open/close drawer control
• Customer-facing display support (secondary screen for customer-side views)
• Label printer integration (wired USB and wireless/network)
• Direct USB and network peripheral connectivity
• Universal barcode scanning
• Inventory management on all platforms
• Transfer processing and acceptance
• Real-time synchronization
• Receipt printing from any device
• Field inventory management
• Label generation from any device
• Inventory dashboard and overview
• Room management
• Sublot creation
• Inventory adjustments
• Notification and alert streaming
• Android POS on SUNMI terminals: built-in receipt printer with auto-cutter (D3 mini), second customer-facing screen, offline engine bundled in the APK
• Inventory app on SUNMI label-capable handhelds (V2 Pro / V3 Plus): die-cut compliance and product labels from the built-in label printer
• Remote label printing over the store wifi — print through another device's label printer (automatic discovery, trusted devices only)
• USB scale support on the register with live weight, tare and audit
• Handheld receiving, cycle counts, repackaging, transfer requests, purchase orders, recalls, destruction records, quick product edit, lab results (see Inventory Management)
• Inventory app store picker — every request scoped to the chosen store
• In-app "Edit product" / "Lab results & COA" / "History" cards on package details
• Inventory app stays signed in for up to 30 days of regular use — no daily re-login
• All on-screen text selectable / copyable, including error messages

Comprehensive customer relationship and compliance tracking — at the register and across every store on the web

• Customer registration and profile management
• ID/License scanning and verification
• Medical marijuana (MMJ) card management
• MMJ card search and verification
• Age verification and compliance checking
• Purchase history tracking
• Purchase history detail views per transaction
• Customer points and loyalty programs
• Customer points value calculation
• Membership tier management Professional
• Caregiver assignment and management
• Caregiver search
• Customer document storage and management
• Secure, expiring links to customer documents
• Purchase limit tracking and enforcement
• Customer search and filtering
• Customer detail updates post-scan
• Create customer profile from preorder data
• Web customer directory across all stores with filters (medical cards expiring, tier, store) and CSV export
• Web customer profile: purchase history, loyalty ledger, documents, caregivers, linked online account
• Loyalty point adjustments with a required reason, audited
• Duplicate-customer merge with a preview of what moves (sales, points, cards, online login)
• Customer DOB and ID-check results honoured on online orders worked at the register
• Marketing consent captured separately from transactional consent (e-mail / SMS, TCPA wording) on online orders and accounts
• Duplicate driver-licence numbers (and vehicle VINs, purchase-order numbers) are refused within a business with a link to the existing record
• Webshop account linking is verified (card + date of birth, or an order the account itself placed); an e-mail / phone match shows only a name, points balance and the card's last 4
• Staff can unlink a customer's online login from the store record, or switch the login off (its sessions end)

Customer loyalty and membership programs — tiers on lifetime spend, per store, at the register, offline and online

• Membership tier creation and management
• Membership tier: create, edit, delete
• Points accumulation system Standard
• Tier-based benefits
• Loyalty program administration
• Member enrollment from POS
• Points redemption Standard
• Points value calculation Standard
• Membership analytics
• Membership deletion
• Customer-specific membership views
• Tier ladder on lifetime spend (carried-over + sales − returns / voids) with automatic upgrades and "$X more to reach Gold" on the web, the register and the storefront
• Store-specific tiers: one membership, each store its own ladder; the tier at the store where the member shops sets prices, discount, points rate and point value; hand-set tiers are floors
• Business-set point value per tier
• Points earned on online orders, reserved at order and debited at the register's completion
• Points taken back automatically on void / return (business-wide setting); staff give-back of spent points behind a PIN, with reasons in the ledger Standard
• Offline sales earn points and count toward tiers
• Member prices online from the signed-in session; Rewards tab with tier progress and store banner
• Web loyalty tab per customer with the full ledger (earned / used / taken back / given back) and adjustments with reasons Standard
• Deactivating a membership takes effect everywhere at once: register, offline register, member prices and online

Digital and physical gift cards with cross-store redemption, plus customer store credit

• Digital and physical gift cards (scan preprinted cards or auto-generate codes)
• Business-wide redemption — issue at one store, redeem at any
• Gift card reload, void and cash-out operations
• Full transaction ledger per card; balance printed on the receipt
• Per-facility compliance policy toggles (reloadability, expiry months, cannabis purchase eligibility, cash-out limits)
• Store credit per customer with issue, adjust, and void
• Store credit as a refund destination
• Outstanding liability reporting for accounting
• Offline redemptions can never double-debit a card when they sync
• Offline balance and liability visibility from the local cache
• Gift-card products excluded from "customers also bought" and "buy it again" suggestions
• Gift cards sold post as a liability (not revenue) in the accounting journal

Flexible discount and promotional systems — one engine for the register, the offline register and the online store

• Discount creation and management
• Percentage-based discounts
• Fixed amount discounts
• Product-specific discounts
• Customer tier discounts
• Bulk purchase discounts
• Time-based promotions
• Loyalty program discounts
• Manager override discounts
• Discount tracking and reporting
• Discount: create, edit, delete
• Happy-hour windows (weekday mask + time range in the store's timezone)
• Buy X get Y / BOGO (repeating, cheapest-free across lines, promoted units excluded from other item discounts)
• Promo codes with online / in-store channel, first-order-only, exclusive, usage limits
• Automatic online specials with a storefront Specials page and live sale badges on the menu
• Custom discount threshold per store: above it the register requires a manager PIN, verified by the system per discount
• Discount reasons recorded on every ad-hoc discount and reported
• Active dates and windows evaluated identically at the register, offline and online
• Live promo-code availability check on the discount form

Customer check-in and queue management system

• Customer check-in system
• Queue management
• Wait time estimation
• Queue status updates
• Staff notifications
• Check-in history
• Check-in status updates
• Check-in kiosk mode with a terminal lock (manager PIN to exit)
• Serve → register hand-off: the served customer lands on the register's sale
• "Now serving" display board on TV menu boards or a queue-only lobby screen Professional
• Curbside arrivals from online orders join the queue with the vehicle
• Visit closes when the sale completes
• Check in by scanning the ID: finds or creates the customer, applies the age rules, and the kiosk shows why an ID is refused

Complete inventory tracking and management system — with a full receiving-to-destruction workflow on the handheld inventory app

• Real-time inventory tracking
• Barcode-based inventory management
• Multi-location inventory support
• Inventory movement logging
• Room-based inventory organization
• Sublot creation and management
• Batch tracking and traceability
• Inventory transfers between facilities
• Transfer acceptance and rejection workflows
• Transfer item progress tracking
• Transfer item barcode scanning
• Transfer product assignment
• Low stock alerts and notifications
• Inventory audit trails
• Bulk inventory operations
• Package unit tracking
• Waste tracking and disposal
• Inventory adjustments with reason codes
• Schedule destruction workflow
• Undo schedule destruction
• Destroy inventory execution
• Move all inventory by room or filter
• Inbound transfer inspection lists
• Inbound transfer synchronization
• Live inventory list updates
• Inventory overview summary statistics
• Inventory dashboard summary
• Receive against a purchase order or walk-in (no PO) from the handheld: expiration, batch, unit cost pre-filled from the PO line, labels print as packages are created
• Reorder points and par levels per product and store (UOM-aware) with a low-stock list, dashboard tile and in-app alert
• Low stock → purchase-order draft in one tap (vendor picked, lines pre-filled)
• Cycle counts / physical audits: scan-driven counts by room, variances with reasons, posting behind an inventory PIN action, variance report on the web
• Package history / audit trail on every package (receipts, moves, counts, adjustments, sales, destruction) plus an inventory activity screen with type filters
• Expiring-soon list and badges with configurable horizon, expiry alerts, straight to scheduled destruction
• Unit cost on every package and inventory valuation at cost (dashboard tile, COGS and accounting journal use it)
• Repackaging / conversion: bulk → pre-packs, combine lots, change UOM, waste recorded, lab data inherited, labels for the new packages
• Inventory list filters and sorting (room, category, quantity, expiry, in-stock) that survive live refreshes
• Quick product edit from the handheld: name, SKU, brand, category, on-menu switch, this store's any / medical / adult-use prices (in place, synced to registers and the webshop at once), storefront effects / flavors / terpenes
• Recalls on the handheld: move affected packages to quarantine, schedule destruction, recall banner on the package
• Destruction records with method, employee witness, hauler + manifest number and weight destroyed; waste report carries the new columns
• Multi-facility stock view and multi-line transfer requests between stores, sent per line, manifest drafted automatically with FIFO packages
• Manufacturer UPC on products (scan the box) and SKU generation; the register and the handheld resolve a UPC scan to the product
• Lab results & COA card per package (test date, lab, THC, pass flag, the lot's own terpenes) — the online menu lists the batch as lab tested
• Multi-select: print labels (type, printer, copies) and export the selection to CSV
• Inventory PIN actions (count posting, adjustments, destruction) with the approver on the record
• Inventory-only role for warehouse staff (handheld + web; refused at the register)
• Every handheld request is scoped to the chosen store
• Simultaneous updates from registers, receiving, transfers, counts and returns never overwrite each other; every on-hand change is a ledger entry you can audit
• Inventory integrity page on the web: on-demand or nightly scan, findings per package (rooms vs package vs ledger), accept the count or repair rooms in one step with a note
• Hourly New Mexico state-vs-store inventory reconcile with the differences per store
• Preview the state's lab results for incoming packages before accepting an inbound transfer
• Transfer requests between stores: the receiving store accepts or declines, the requester can cancel

Comprehensive product catalog and configuration

• Product catalog management
• Product category organization
• Product category POS display configuration
• Strain information tracking
• Brand management
• THC/CBD content management
• Product pricing and cost tracking
• Product pricing rules
• Product images and descriptions
• SKU and barcode management
• Package type configuration
• Unit of measure (UOM) management
• Available UOM listing
• Product facility assignments
• Spreadsheet-style product quick-edit grid: set one field across the selected or all filtered products with a dry-run preview
• Product search and filtering
• Product type customization
• Product type form configuration
• Product type state sync
• Cannabis vs non-cannabis classification
• TIC (Taxability Information Code) support
• Tag management
• URL slug management for webshop
• Weight / quantity price tables on the product form (pick a shared table or build the product's own); shared tables page
• Medical vs adult-use price rows ("Any sale type" or one kind) with a unique row per product / store / tier / kind
• Chain price grid: every product's price in every store on one page, edit a cell in place, copy prices store → store with a dry-run preview
• Storefront profile from a fixed, neutral vocabulary — effects, flavors, terpenes (no health claims)
• Lab results & COA per lot on the product form (date, lab, terpenes, pass flag, COA link or PDF upload)
• "Products missing data" catalog-completeness report
• Manufacturer UPC + SKU generator with check-digit validation
• Active flag honoured everywhere (register grid, scans, webshop, offline mirror)
• Start a product type from built-in templates

Vendor and purchasing workflow management

• Purchase order creation
• Purchase order number generation
• Purchase order: create, edit, delete
• Purchase order item management
• Purchase order cart calculation
• Vendor management
• Send to vendor workflow
• Receiving workflows
• Cost tracking
• Vendor communications
• Purchase order history
• Document upload and attachment
• Document deletion
• Payment status fields per purchase order (paid / unpaid / partial)
• Inventory receiving integration
• Create purchase orders on the handheld (vendor, lines, prices) and mark them ordered
• Low-stock list → PO draft with lines pre-filled
• Receive a PO on the handheld with cost, expiration and batch per line, labels as you go; the web PO flips to Received
• Receiving and transfer acceptance appear in the package history
• See a product's previous purchase orders while drafting a PO on the handheld

Supplier and vendor relationship management

• Vendor profile creation
• Vendor: create, edit, delete
• Vendor information management
• Vendor contact details
• Vendor-linked purchase orders
• Vendor search and filtering
• Vendors created and picked on the handheld when drafting a purchase order

Laboratory testing result management — per lot, on the web, the handheld and the online menu

• Lab test result tracking
• COA (Certificate of Analysis) management
• Batch testing compliance
• Failed test handling
• Lab result reporting
• Draw a lab sample from a package on the handheld and enter results per panel; results flow to the parent and every sublot; correct a single result
• Per-lot results on the product form and the handheld: test date, lab, THC, pass flag, the lot's own terpenes
• COA link or PDF upload per lot; a public results summary PDF that is explicitly not a certificate of analysis
• In-stock batches listed as lab tested on the online product page
• Lab data clearable; untested lots show no lab panel online
• Define your own lab tests and panels from an industry-standard panel catalog with standard units; panels fill the package's compliance fields
• Testing-lab directory filterable by state, used when drawing samples on the handheld

Bring an existing store's data in from a CSV or a competitor export — products first, then everything a day-one store needs

• Import from LeafLogix / Dutchie POS exports
• Import from BioTrackTHC POS exports
• Canonical CSV template for manual catalog builds
• Tolerant column matching — export-version drift doesn't break the import
• Large files supported (up to 512 MB)
• Imports run in the background and resume on their own if interrupted
• Per-row success/failure/skip tracking with original data retained for audit
• A bad row never aborts the file
• Imported categories linked to every store the product is assigned to
• Eight import entities: products, customers, caregivers, loyalty balances, gift cards, inventory lots, vendors and dispensing-limit history
• LeafLogix / Dutchie exports accepted for products, customers, vendors, inventory and loyalty; BioTrack exports for products
• Upload any CSV, inspect the detected columns, map them once and save the mapping for next time
• Import history with per-row drill-down (accepted / skipped / failed with the reason)
• White-glove onboarding: ioKush support can run the imports for you; the history shows they were run by support

State compliance and regulatory reporting

• New Mexico (state reporting to NMS2S through the RLD CCD POS API)
• Additional non-traceability states supported on the default compliance engine

• State-specific compliance rules engine
• Automated compliance reporting
• Seed-to-sale tracking
• License management and verification
• Dispensation limit enforcement
• Lab testing result tracking
• Lab test state sync
• Compliance audit logs
• State reporting synchronization
• Business license management
• License type management
• Regulatory document storage
• Destroy reason management
• Destroy reason state sync
• Adjustment type tracking
• Adjustment type state sync
• State-specific product type sync
• New Mexico CCD POS API integration (dispense reporting, patient card validation)
• NM automatic 90-day patient allowance tracking (limit/used/remaining)
• NM state submission per store: real time (state approval before the sale completes) or asynchronous (checkout never waits on the state)
• A retried sale can never be double-reported to the state
• NM void/return with automatic state-side inventory restoration
• Dispensing limits checked the same way everywhere, with each state's rules and deductions
• Per-bucket remaining-allowance display for budtenders
• Data-quality warnings with explicit manager bypass
• Audit trail of every call to the state system (sensitive values redacted)
• Product recall management with register-level sale blocking
• Affected-customer identification and recall notification emails
• State credentials per store (one token per facility)
• Purchase-limit settings page (business-wide New Mexico overlay) with the state's rules shown, per-category overrides, audited
• Delivery compliance built in: residential-address-only, in-state only, ID check at the door, NM per-vehicle manifest value cap
• Purchase limits enforced online (cart + order time) with the same engine as the register
• Online age gate (DOB; medical 18+) and the NM 16.8.3.8 consumer warnings verbatim on the storefront and product pages
• Every sale in a state system ends with a clear outcome — not required, pending, submitted or failed — and a reason; failures alert staff and retry, nothing is silently skipped
• Online orders and offline sales are reported to the state exactly like a register sale
• Delivery sales reported as delivery (not in-store); unregistered delivery setups fail loudly instead of mis-reporting
• Voids and returns are reported to the state reliably, even if a server restarts in the middle of the report; the state's answer never undoes a local void
• Dispensing limits are enforced centrally from the state's own patient allowance plus the business's not-yet-reported sales — register, online, offline and delivery alike; voids restore the allowance
• Hourly New Mexico reconcile of unreported sales
• Unreported-sales panel on the web: sales the state has not accepted, by status and reason, with Retry all
• State Reporting Exceptions report: unaccepted sales with the reason, the state's last answer and the attempt count Enterprise
• Pull the state's registered delivery drivers and vehicles onto employee and vehicle records (New Mexico)
• Editable inventory-type to dispensing-bucket mapping, synced to offline registers
• Recalls on the handheld: add packages to an open recall, affected-sales CSV for the regulator, close the recall

Advanced tax calculation and compliance

• Multi-tier tax calculation
• State and local tax support
• Excise tax management
• Tax matrix configuration
• Tax matrix templates
• Tax matrix: create, edit, delete
• Automated tax calculations
• Tax preview functionality
• Tax calculation basis configuration
• Tax rounding strategy options
• Recommended rounding strategy
• Tax exemption handling
• Tax reporting and remittance
• Historical tax rate tracking
• Tax jurisdiction management
• Tax jurisdiction type management
• Tax jurisdiction type templates
• Tax jurisdiction bulk creation
• Facility-specific tax jurisdiction assignment
• TIC (Taxability Information Code) support
• TaxCloud integration

Licensed wholesale transport manifests between businesses (every plan)

• License-number-keyed parties — ship to any licensee, even first-time counterparties
• Multi-stop routes with per-stop direction detection
• Up to two drivers plus third-party transporter support
• Vehicle assignment
• Prefill a manifest directly from a purchase order
• Per-state policy engine surfaced before data entry (driver count, vehicle, stop/item limits)
• Full lifecycle: draft, started (with undo), completed, void with reason
• Printable PDF manifest for every state
• Automatic internal vs external leg detection
• Outbound manifests spawn the matching B2B transfer on start; the receiving store accepts it with the invoice cost per item and an inspection PDF
• Drafted automatically from a multi-store transfer request (both lots, their license → ours)

A modern, native online storefront that is the register's own inventory, discounts and tax — no middleware, no marketplace fees

• Online product catalog
• Product browsing by store
• Product detail pages with slug-based URLs
• Customer accounts created by one-time-code sign-in (no password to register or forget)
• Online ordering system
• Shopping cart functionality with tax calculation
• Pickup/delivery scheduling
• Order status tracking
• Customer account portal
• Mobile-responsive design
• Integration with POS system
• Custom store subdomain support
• URL slug management for stores and products
• MMJ card verification at checkout
• Product categories browsing by store
• Preorder creation from webshop
• Multi-store support per business
• Store directory and discovery
• Modern storefront design: store hero, sticky category bar, product cards, cart drawer, one-page checkout, light mode, the same look as the ioKush apps
• Live availability = the store's inventory minus every other cart's holds; carts hold stock with a timeout
• Medical vs adult-use pricing online; medical-card check against the store's own records (UUID or card number); purchase limits in the cart and at order time
• Store hours, order-ahead, pickup / delivery availability, delivery minimum and fee enforced online and carried to the register
• Menu essentials on every card: brand, indica / sativa / hybrid, THC % or mg, size, sale badge; filters by strain type, brand, price, THC, size, effect and on-sale; sort by popular / price / THC / newest; weight picker from the product's price table
• Deals online: automatic specials and happy hours in the cart, promo codes, a Specials page, online vs in-store channel
• Age gate (DOB, medical 18+), NM consumer warnings, licensee line, legal pages with built-in EN / ES templates the business can customise, WCAG 2.1 AA baseline (axe-checked), English / Spanish switcher
• Live order status page (no reload) with pickup code + QR + timeline; e-mails as the order moves; SMS "ready for pickup" behind a per-store switch with quiet hours and a pluggable provider
• SEO baseline: per-tenant sitemap.xml + robots.txt, canonical + hreflang, Organization / LocalBusiness / BreadcrumbList / Product structured data, per-business GA4 with a cookie notice
• Customer accounts: one-time-code sign-in by e-mail (or text where the store texts), linked to the store's customer profile, order history, one-tap reorder, saved addresses and medical card, pre-filled checkout, staff view of the linked account
• Loyalty online: member prices from the session, points balance, a points slider at checkout with an earn estimate, points reserved on the order and debited at completion, Rewards tab with the store banner and Join
• Scheduled pickup / delivery windows with capacity, order-ahead when closed, curbside with vehicle and "I'm here"
• Delivery zones by ZIP or radius with their own fee, minimum, free-over, lead time and timing; address autocomplete + geocoding; residences only (a business at the address is refused), in-state only, ID verified at the door with a provider hook
• Product depth: photo galleries on cards, effects / flavors / terpene bars, lab results per in-stock batch with the COA link or PDF and a results summary that is never called a COA
• In-store ordering kiosks from any tablet: locked touch menu, in-store deals, first name + phone, pickup code, idle reset, one-click kiosk per store with link + QR
• Embeddable menu on the store's existing website with a per-business frame allow-list and an embed script
• "Customers also bought" on the product page, "Add to your order" in the cart and on kiosks, "Buy it again" for signed-in shoppers — from the store's own sales, refreshed hourly
• Saved cart that follows a signed-in shopper to any device; one cart reminder e-mail an hour after it is left (marketing consent only, at most weekly); "Notify me when it's back" back-in-stock e-mails; unsubscribe link + one-click headers on every marketing e-mail; sent / converted counts for the business
• Site-wide banner, custom pages and TV menu boards from the same catalog
• Menus stay fast on a 5,000-product catalog and update within seconds of an inventory change
• Shoppers edit their profile, say "this is not me" to unlink, or close their account (login off, sessions ended, store records kept)
• Store locator: nearby stores by location and radius (up to 200 miles), searchable by name

Full-featured CMS for the online storefront — content blocks, custom pages, scheduling that fires, and a drag-and-drop page builder

• Page content management (home, about, FAQ, etc.)
• Content block creation and editing
• Content block reordering
• Content block visibility toggle
• Content block deletion
• Page publishing workflow
• Page scheduling for future publish
• Page unpublishing
• Page preview before publish
• Fast server-rendered public pages
• Theme management and customization
• Theme color palette auto-generation
• Theme reset to defaults
• Logo upload and management
• Logo deletion
• Template library
• Template preview
• Template application to storefront
• Version history management
• Version restore capability
• Version lookup by number
• Content versioning and rollback
• Custom pages (/p/{slug}) with EN / ES titles, header / footer placement, per-store listing (up to 50)
• Scheduled publish and take-down, to the minute; live pages cannot be double-scheduled
• Site-wide promo banner
• Drag-and-drop page builder: 22 tile types on a 12-column grid, resize from the corner, English + Spanish per tile, brand style presets, phone preview, autosave with undo / redo
• Block editors for every block type (no more unedited blocks)
• Legal pages (terms, privacy, accessibility) from built-in EN / ES templates with an admin Customize
• Theme page controls: GA4 id, banner, embed allow-list + script, cart-reminder and back-in-stock switches with counts, recommendations switch
• Video blocks limited to an allow-list of embed hosts
• Per-storefront SEO settings: Google Tag Manager container and a default social-share image

Advanced preorder and reservation management for pickup, curbside, delivery and kiosk orders

• Online preorder placement
• Preorder management workflow
• Preorder creation from POS
• Preorder creation from webshop
• Inventory reservation system
• Cart reservation with timeout management
• Pickup scheduling
• Preorder status tracking
• Preorder confirmation
• Preorder checkout cart
• Customer notifications
• Preorder cancellation handling
• Preorder-to-sale conversion
• Preorder completion from the register
• Preorder expiration handling
• Scheduled fulfillment
• Customer matching for preorders
• Attach a customer profile to an online order
• Lookup by order number
• Regulatory options per line item
• Live order status on the register and the web
• Pending orders dashboard, live
• Create customer profile from preorder
• Order source on every order (webshop, kiosk, register) with a Kiosk badge at the register
• Scheduled pickup / delivery slots built from store hours and delivery windows (lead time, per-slot capacity, 7 days out); a closed store still takes scheduled orders
• Curbside pickup with the vehicle description and an "I'm here" that creates a check-in visit and alerts the register
• Quoted deals, promo codes, loyalty points and delivery fee honoured from the order through the register's completion
• Register works the online cart exactly as placed (items locked, recalculated as the order)
• Order notices on every status change: received → confirmed → processing → ready → completed / cancelled / expired, EN / ES, store as sender
• Expiry at slot end + 2 h for scheduled orders
• Guest orders complete without a customer record
• An online order can only be completed once, even from two registers at the same moment
• Stock is held from the moment an order is placed; abandoned carts release their hold automatically
• Medical pricing pending until the card is verified; the storefront cart, checkout and order page say so

Complete delivery and manifest tracking system

• Delivery manifest creation
• Delivery manifest listing
• Delivery manifest detail views
• Driver assignment and management
• Driver selection interface
• Vehicle fleet management
• Vehicle: create, edit, delete
• Manifest PDF generation
• Delivery start and completion tracking
• Undo delivery start capability
• Void delivery manifest
• Per-stop outcomes (delivered / could not deliver) with the manifest's load and timeline
• Delivery zones per store (ZIP or radius) with fee, minimum, free-over, lead time, timing, priority and pause
• Residential-address validation with autocomplete; businesses at the address refused; in-state only
• ID pre-verification hook (electronic provider pluggable) and ID checked at the door
• NM per-vehicle manifest value cap enforced when drafting manifests
• Order zone, residence flag and ID-check state on the register's order detail; manifest wizard shows the zone and load value
• Drivers punch the time clock
• What happened at the door is recorded: undelivered stops put the order back to ready with its stock still held, proof of delivery per stop, a manifest cannot complete with a pending stop
• One active run per vehicle; stop quantities carry their unit of measure
• An order cancelled or moved back at the register while on the road drops off the run cleanly

In-store menu screens driven by the same catalog, prices and deals as the register and the web shop

• Ready-made boards out of the box (one click), plus a designer: layout, categories, featured products, specials, tagline, look (dark / bright)
• Token link + QR code per board; plays on any TV browser via the webshop
• Prices and sold-out items follow the register within the refresh window; happy-hour specials appear when their window opens
• "Now serving" queue panel on a board, or a queue-only lobby screen, fed by the check-in queue
• Ordering kiosks managed from the same page (link, QR, idle timeout)
• Rotate a board's or kiosk's link to retire an old screen; preview a board before it goes live

Multi-location business operations and administration, with a business-wide Back Office that scopes every page to one store or all stores

• Business sign-up and onboarding
• Business profile management
• Business profile updates
• Multi-facility management
• Facility creation and configuration
• Facility search
• Facility dashboard with recent activity
• Business user creation and management
• Business user listing and detail views
• Business user role assignment
• Business user deletion
• Role-based permissions system
• Permission role mapping
• Business license tracking
• License creation, update, and deletion
• License type configuration
• License type: create, edit, delete
• Room and location management
• Multi-state operations support (AZ, FL, NM, OK)
• Timezone management
• Business image and branding management
• Terminal creation, update, and deletion
• Terminal device reassignment
• Terminal session management
• Terminal active session tracking
• Terminal clear assignment
• Terminal list by facility
• Business-wide facility scope on the web: header store switcher, "All stores" or one store on every page, facility-access enforcement for every user
• Chain dashboard: per-store local day, by-store comparison table, timezone-correct Professional
• Settings hub: per-store cards (receipts, tills, PINs, scale rule, held-sale expiry) and business-wide cards (purchase limits, accounting, loyalty)
• Activity log ("who did what"): every write across the web and registers with user, store, before / after, masked bodies, filters by user / type / failed-only, detail drawer
• Real user detail pages, per-user permission grants and revokes on top of the role, PIN administration, deactivate / reactivate
• Facility form: store hours, webshop fulfilment, scheduling, curbside, delivery zones, tax-inclusive pricing, scale rule, held-sale expiry, recommendations switch

Run a chain from one Back Office — every feature knows which store it is in

• One admin login across every store; store scope on every web page and every handheld request
• Chain dashboard with a by-store table on the store's own local day Professional
• Sales transaction audit across stores: list, detail, voided-sale detail (who / why — voids themselves stay at the register), return to store credit from the web, receipt reprint
• Till sessions and cash history across stores: over / short tiles, drop-day drawer, adjust with reason, reconcile
• Tips and payouts review across stores with hours worked, payout batch drawer, void with reason
• Chain pricing: per-store price grid, in-place edit, copy prices between stores with preview
• Store-specific loyalty tiers: one membership, each store its own ladder and prices
• Multi-store report parameter on every store report, a Store Comparison report with previous-period columns, scheduled delivery per store set Enterprise
• Per-store state-reporting tokens and compliance settings
• Per-store webshop fulfilment, hours, scheduling and delivery zones; kiosks and menu boards Professional

Comprehensive reporting and business intelligence — 40+ registered reports on every plan; financial statements, customer analytics and multi-store runs on Enterprise

• Daily sales summary report
• Hourly sales analysis report
• Revenue trends report
• Sales by product report
• Sales by staff report
• Facility sales breakdown report
• Cost of goods sold (COGS) report Enterprise
• Profit/loss summary report Enterprise
• Expense tracking report Enterprise
• Customer demographics report Enterprise
• Customer purchase analysis report
• Customer purchase history report
• Customer retention analysis report Enterprise
• Inventory status report
• Inventory movement report
• Receiving/purchase order report
• Transfer tracking report
• Waste/destruction report
• Seed-to-sale tracking report
• Tax reporting and breakdown
• Cash reconciliation report
• Dispensing limits tracking report
• Lab testing compliance report
• License compliance report
• Staff activity logs report
• Staff sales performance report
• Staff schedule analysis report
• Discount usage tracking report
• Loyalty program performance report
• Till session report
• Tip distribution report
• Tip summary report
• Vendor payment tracking report
• PIN approval history report
• Approver summary report
• Report catalog with categories
• Parameterized report execution
• Parameter search for report filters
• Long reports run in the background and notify when ready
• Report export to CSV and PDF
• Secure report download links (regenerate when expired)
• Dashboard with key metrics
• Custom date range reporting
• Store Comparison report (any set of stores, "vs previous period" columns) Enterprise
• Every store report takes a multi-store parameter (one, several or all stores) (Enterprise; Standard and Professional run one store at a time)
• Labour-hours report from the time clock (shifts, breaks, weekly overtime) Enterprise
• Accounting journal report: one balanced entry per store per day in the QuickBooks Online / Xero import shape (tenders by method, discounts, returns, COGS, taxes by jurisdiction, gift-card liability, tips) with a business chart of accounts Enterprise
• Inventory count variance report (cycle counts)
• Products missing data (catalog completeness) report
• Waste / destruction report with method, witness, hauler and weight columns
• Tax reports carry the correct taxable base per line (tax-inclusive and discounted sales included)
• Reports net of change-given, so tenders tie out to the till
• One definition of net sales behind every figure (gross, discounts, returns, net, tax, collected): the daily summary, store sales, product and staff reports always agree
• Reports stay fast at hundreds of thousands of sales; large exports download as CSV; up to a year on screen, three years in files
• Every report uses the store's own time zone and calendar day
• Sales Summary and line-level Sales Detail reports
• Low Stock report, Inventory Adjustments report, Inventory Valuation (at cost) report
• State Reporting Exceptions report (sales the state has not accepted, with reason and last answer)

Automated scheduled report delivery

• Report subscription creation
• Report subscription: create, edit, delete
• Scheduled report generation
• Pause and resume subscriptions
• Run report on demand
• Subscription run history
• Run history with download links
• Email delivery of reports
• Store selection per subscription (one, several or all stores) with store names in the details

Real-time operational alerts and notifications

• Real-time alerts, live without a refresh
• Alert listing with filtering
• Alert acknowledgment workflow
• Alert resolution tracking
• Alert escalation support
• Active alert count dashboard
• Facility-specific alert configuration
• Alert configuration management
• Alert audiences: registers, or the Back Office and Inventory app
• Low-stock, expiring-soon, transfer-request and recall alerts on the handheld's bell with acknowledge and deep links
• Alerts scoped to the picked store on the web and the handheld

User notification system across all platforms

• Push notification delivery
• Live notifications without a refresh
• Unread notification counts
• Mark as read functionality
• Dismiss notification capability
• Mark all as read
• Audience-specific notifications (POS / Inventory app)
• Register bell for new online, kiosk and curbside orders and "I'm here" arrivals
• Handheld notifications for low stock, expiry and transfer requests

AI-powered business insights and in-app help for licensees

• Ask your data in plain English — sales, inventory, and customer questions answered with real numbers
• Read-only and hard-scoped to your business — cannot modify data or see other tenants (enforced by the database, not by the AI)
• Admin-only, and off until your admin turns it on — with a plain statement of what is sent to the AI provider
• Never sees contact details, dates of birth, license or medical-card numbers, passwords or keys
• Daily message limit and a monthly usage budget per business; each admin sees only their own conversations
• Conversation history kept per admin
• In-app help chat across Admin, POS, and Inventory apps Standard
• Curated knowledge base (170+ documents) with semantic search Standard
• Thumbs up/down feedback on answers Standard
• App-scoped answers (POS users get POS help)
• Help chat usage limits per user and per business Standard
• E-mail addresses, phone, SSN and card numbers typed into a question are masked before anything leaves the platform; answers are scoped to the app you are in
• Delete a conversation

Advanced security and access control

• Role-based access control
• Granular permission management
• Permission role mapping
• Sign-in for the Back Office, the register and the Inventory app
• Password reset by e-mail link
• Activity logging
• Secure document storage
• Data encryption at rest and in transit
• Comprehensive audit trails
• Cross-app single sign-on (one-click hand-off between the Back Office and the POS/Inventory apps)
• Register credentials can be rotated without re-registering the device
• PIN-based authorization for sensitive actions
• Facility-specific PIN configuration
• PIN-required actions configuration per facility
• User PIN management (set, reset, unlock)
• Self PIN management (set, change)
• PIN approval tracking and reporting
• Approver summary reports
• Manager override with PIN verification
• Recent approvals dashboard
• Terms of Service (TOS) enforcement
• TOS e-signature workflow
• TOS document management
• Signed TOS document retrieval
• TOS status checking
• Per-user permission grants and revokes on top of the role, honoured on the web, the register and the handheld
• Facility-access enforcement on every web page (a user sees only their stores)
• Permissions for price override, discount above limit, time clock and product price setting; an inventory-only role
• New PIN actions: manual weight entry, loyalty give-back, no sale, inventory count / adjustment / destruction, apply discount above limit
• Security audit log kept for 90 days
• Activity log page: who did what, before / after, masked bodies, filters
• Manager approvals are verified by the system: the approver must be active in the same business, hold the permission and enter their own PIN
• Your data is never visible to another business, and no other business can take over your registers
• Accounts lock for a while after repeated wrong passwords or PINs (never locking a store out of its own registers), and forgot-password never reveals whether an account exists

Third-party integrations and APIs

• New Mexico RLD CCD POS Service API integration
• Paybotic payment processor integration
• Tax service integration (TaxCloud)
• Stripe payment gateway integration
• Mapbox geocoding + address autocomplete (delivery zones, residential-address check)
• Label printer integrations (ZPL/Zebra)
• USB POS scales
• ID scanner integrations
• License parsing from scanned images
• Accounting journal CSV in the QuickBooks Online / Xero import shape (direct OAuth sync on the roadmap) Enterprise
• Email notification service
• SMS notification service
• reCAPTCHA integration
• Google Analytics 4 per business on the storefront (with cookie notice)
• Transactional e-mail with the store as sender + reply-to; HTML layouts for order and marketing mail with unsubscribe headers
• SMS order notices behind a per-store switch with quiet hours and a pluggable provider
• AI data assistant and in-app help chat for your staff (no consumer-facing chat)

Application update and version control

• Software version tracking
• Platform-specific downloads (Windows, Mac, iOS, Android)
• In-app self-update on POS, Inventory app, and web (check-for-update on launch)
• Independent update channel for the offline compliance engine (no app release needed)
• Automatic update notifications

Platform billing and subscription management

• Three plans priced per location with unlimited registers: Standard, Professional, Enterprise (yearly billing = two months free)
• No contract, 24-month price lock, free white-glove migration and open payment processing on every plan
• Subscription tier management
• Pricing tier listing
• Tier feature comparison
• Pricing calculation engine
• Current subscription viewing
• Tier change requests
• Invoice listing and management
• Invoice summary views
• Invoice detail by ID or number
• Invoice payment processing
• Invoice payment history
• Payment method management
• Payment method summary
• Payment method attachment and detachment
• Default payment method setting
• Auto-pay enrollment and management
• Auto-pay status monitoring
• Auto-pay history
• Auto-pay disable
• Public auto-pay terms
• A double-click on Pay never charges an invoice twice; a lost processor answer is resumed, not re-charged
• Download any ioKush invoice as a PDF